Service Levels

Average time required for evaluation

Average time required for Recovery

Description

Economy

• Logical Crashes
• Physical Crashes

• You need data recovery for a single hard drive (MAC or PC) only
• You need your files recovered within a two to four week time period
• You have no backup of your data
• You want to prevent further data loss from occurring to your media

1 Business day
1 Business day

2 business days
5 business days

Recovery job done during normal business hours

Priority

• Logical Crashes
• Physical Crashes

• You absolutely require your data back within two to five workdays (typically)
• You have no backup media from which to recover your data
• Your business cannot take the risk of incurring additional data loss

4 hours
4 hours

1 business day
3 business days

Recovery job done on weekends also under this service.

Onsite Service Emergency

• Network Servers RAID
• NAS
• SAN
• Backup Tape Sets

Varies from case to case basis(Analysis to be a charged activity)

Immediate.

Our Data Recovery specialist will perform recovery at your location.